Develop a culture of individual and team responsibility through effective communication
Duration: 2 days & project
FLM3 – Effective Workplace Relationships
This course will benefit any members of your organisation who have an active involvement in managing people
Course Content
- The difference between listening and hearing
- Tips for effective listening
- How to write practical an efficient business documents
- Telephone and E-mail tips and traps
- Avoiding the pitfalls of poor communication
Course Objectives
At the end of the course you will be able to:
- Use appropriate methods to communicate ideas and information
- Write effective business documents
- Use networking to identify and build relationships
- Give and receive constructive feedback
- Guide and support colleagues to resolve work difficulties
Duration: 2 days & project
FLM4 – Developing Work Teams
This course will benefit not only team leaders and supervisors but any member of the organisation that is required to work within a team
Course Content
- The attitudes of an effective team builder
- How to observe team behaviour from a different perspective
- How to achieve the right mix of team members
- Understanding the difference between groups and teams
- The secret ingredient that makes sporting teams more successful than work teams
Course Objectives
At the end of the course you will be able to:
- Encourage and support innovative and initiative within a team
- Mentor and coach team members to enhance their skills and knowledge
- Maintain team motivation
- Form an effective, balanced team and monitor its performance
- Accelerate the stages of team development to maximise team performance
Duration: 2 days & project
FLM5 – Managing Operations
This course will benefit any member of the organisation who is responsible for managing operations within an organisation
Course Content
Optimising existing resources to achieve business goals
How to recruit, select , induct and manage people for top performance
Interpreting performance to budget and the effect of these results on your department
How to make human contribution an investment not an expense
Course Objectives
At the end of the course you will be able to:
- Prepare production plans and staff schedules to optimize resources
- Use appropriate tools to measure performance targets
- Set targets that are realistic and measurable
- Understand a financial budget and monitor performance to budget
Duration: 2 days & project
FLM6– Managing Workplace Information
This course will benefit any member of the organisation who is responsible for financial management and information flow within their area.
Course Content
Preparation of proposals
Business planning and budgeting
Computing and management information systems
Document control systems
Knowledge management
Course Objectives
At the end of the course you will be able to:
- Prepare and understand business plans and budgets
- Estimate resource needs and prepare proposals containing clear submissions with realistic options, benefits, costs and outcomes
- Understand electronic management information systems
- Collect, analyse and report information in a suitable format
Duration: 2 days & project
FLM7 – Quality Customer Service
This course will benefit any member of the organisation who is responsible for achieving customer satisfaction
Course Content
The need for both a well designed and well delivered service
How to determine what the customer’s requirement’s really are
Monitoring customer service and how to measure and review the results
The need for proactive customer satisfaction monitoring
Delivery of quality products/ services
Course Objectives
At the end of the course you will be able to:
- Use simple techniques for ensuring the customer gets what they want when they want it
- Turn complaining customers into ‘raving fans’
- Avoid the most common customer service problems
- Understand the difference between customer expectations and perception and how they can be managed
- Use techniques for statistical analysis of customer feedback
Duration: 2 days & project
FLM8 – Ensuring a Safe Workplace Environment
This course will benefit any members of the organisation who are responsible for maintaining their own safety and that of others
Course Content
- Identifying hazards and risks in the workplace
- How to evaluate and prioritise risks
- How to implement and monitor risk control measures
- The cost of workplace related death , injury and disease to Australia
- Reporting and recording in compliance with legal requirements and timeframes
Course Objectives
At the end of the course you will be able to:
- Understand State and commonwealth occupational health and safety requirements
- Understand your legal responsibility for safety , including personal obligations and penalties
- Conduct a hazard analysis and risk assessment
- Identify and implement hazard control measures
- Report and investigate near misses, accidents and incidents
Duration: 2 days & project
FLM9 – Continuous Improvement Systems
This course will benefit any member of the organisation who have an active involvement in managing the continuous improvement processes adopted to ensure your company polices and objectives are achieved.
Course Content
- How to ensure you are working on the right problem
- How to choose the most suitable technique for you situation
- How to fix it before it breaks – proactive ( not reactive ) preventive action
- Process mapping
- Problem reversal charts
Course Objectives
At the end of the course you will be able to:
- Transform the paper war into useful information
- Effectively generate and organize ideas
- Identify ‘’ causes ‘’ not culprits using structured problem identification
- Apply problem solving techniques
- Conduct root cause analysis instead of fighting fires
Duration: 2 days & project
FLM10 – Change and Innovation Management
This course will benefit any member of the organisation who has an active involvement in implementing organisational change and encouraging innovation.
Course Content
- Techniques for creative thinking including: random input, problem reversal, ask ‘’ why ‘’ five times, the six universal questions, lateral thinking, the discontinuity principle, lotus blossom technique, mind maps and many more
- Innovation: what’s your organisation‘s IQ (innovation Quotient)? principles of innovation mindset
- Change management
- Four basic strategies, factors in selecting a change strategy
- Continues Improvement vs Business Process Reengineering (BPR)
Course Objectives
At the end of the course you will be able to:
- Coach and mentor individuals/teams to handle change
- Develop plans to positively introduce change within the organisation
- Manage the workplace to promote the development of innovative approaches and outcomes
- Use your skills to respond to the changing needs of Customers and the organisation
- Make recommendations for improving the methods/techniques used to manage change in your organisation
Duration: 2 days & project
FLM11– Developing a Learning Environment
This course will benefit any member of the organisation who is responsible for their managing their own performance, and for their professional development within the organisation.
Course Content
- Creating a learning environment
- The difference between learning and teaching
- Designing individual learning plans
- The PAMOD equation
- Coaching and mentoring
Course Objectives
At the end of the course you will be able to:
- Develop learning planes which reflect learners and organisation needs and opportunities
- Facilitate individuals/teams learning opportunities
- Effectively develop workplace knowledge, skills and attitudes through
- Monitor individual/team performance providing feedback, recognition and rewards
- Use feedback from individuals/team to identify and introduce improvements for future
Duration: 2 days & project
